These Terms of Service set out the agreement between you and LIXIXO LP when you use this website, order candy gifts or confectionery services, or take part in a subscription parcel plan. Please read them carefully, because they describe what we promise to you and what we ask of you in return.
In short: LIXIXO LP prepares every candy order with care, and these terms explain how ordering, payment, delivery, cancellations and refunds work. If anything is unclear, contact our studio before placing an order and we will be glad to help.
By accessing this website, submitting an order or using any of the confectionery services offered by LIXIXO LP, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with any part of these terms, please do not use the website or place an order.
These terms apply to every visitor, customer, event planner and corporate client. Where you place an order on behalf of a company or another person, you confirm that you have authority to do so and that you accept these terms for and on behalf of that party. Where a signed written agreement exists between LIXIXO LP and a corporate client, that agreement prevails over these terms to the extent of any conflict.
LIXIXO LP is a candy retail and confectionery gift business operating from its studio at 1334 San Miguel Dr, Beaumont - 92223, United States (US). Our website is www.candyclouds.autos, our contact email is query@candyclouds.autos and our telephone number is +447534947291.
We design and prepare retro candy gift boxes, party candy tables, corporate confectionery hampers, seasonal chocolate collections, sugar-free selections and candy subscription parcels. These terms describe the rules that apply to all of these offerings, whether you order through the website or arrange an order directly with our team.
You must be at least eighteen years old to place an order, or have the involvement of a responsible adult where a purchase is made for a minor. By ordering, you confirm that the information you provide is accurate and that you are able to enter into a binding agreement.
We may decline or cancel an order where we have reasonable grounds to believe that the information supplied is false, that a payment method is being misused or that the order would breach applicable law. In such a case we will refund any amount already paid, using the original payment method where possible.
Submitting an order or an enquiry does not by itself create a binding contract. A contract is formed only when LIXIXO LP confirms the order in writing, normally by email, after we have checked availability, production capacity and delivery feasibility. Until that confirmation is issued, we may decline an order or propose an alternative date or specification.
Where a product is seasonal or limited, availability can change quickly. If an item becomes unavailable after we accept an order, we will contact you to agree a substitute of equal or greater value or to adjust the price. You are never obliged to accept a substitute, and if none is suitable we will refund the affected portion of the order.
Please review every confirmation carefully, including quantities, flavours, colours, personalisation text and delivery dates. If any detail is wrong, tell us immediately so that we can correct it before production begins.
Prices are quoted in the currency stated on your order and include the preparation and packaging of the goods. Delivery charges, expedited service and any applicable taxes are shown separately before you confirm payment. We may adjust prices for future orders, but an adjustment never affects an order that we have already confirmed.
Payment is due at the time of ordering unless we have agreed different arrangements in writing for a corporate account. For custom work, a deposit may be required before production begins, with the balance payable before dispatch. If a payment is declined or reversed, we may suspend or cancel the order and recover any costs already incurred.
Card payments are handled by our payment providers on secure pages. We do not store full card details on our own systems. For invoice arrangements, payment terms are stated on the invoice, and late payment may lead to suspension of future orders.
Many of our services involve custom design, including printed labels, engraved tags, colour matched ribbon, themed tables and bespoke chocolate inclusions. When you supply artwork, text or branding, you confirm that you own it or have permission to use it, and that it does not infringe the rights of any third party.
Personalisation is produced from the details you approve. Please check spelling, dates, names and logos carefully, because once production has begun changes may not be possible. We may make small adjustments for technical or safety reasons, and where a change is significant we will seek your agreement first.
Handmade items naturally vary. Colour, shape and arrangement may differ slightly from a photograph or a previous batch, and such variation is a normal characteristic of artisan confectionery rather than a defect.
We offer collection from our Beaumont studio and delivery through trusted carriers. Delivery estimates are provided in good faith and depend on carrier performance, weather and the accuracy of the address supplied. Risk in the goods passes to you when they are delivered to the address you provided or collected by you or your representative.
Please ensure that someone is available to receive chocolate and other temperature-sensitive deliveries, or that a safe place is specified where permitted. If a parcel is left in accordance with your instructions, responsibility passes to you at that point. If a delivery fails because of an incorrect address or because nobody is available, a redelivery charge may apply.
You should inspect a delivery promptly and report any visible damage as soon as possible, and in any event within the period stated in the refunds section below, so that we can investigate with the carrier.
You may cancel a standard order before it enters production, and we will refund any amount paid for the cancelled goods. Because custom and seasonal items are made to order, cancellation may not be possible once production has started, and a cancellation fee may apply to cover ingredients, packaging and labour already used.
Requests to change a delivery date, address or quantity should be made as early as possible. We will do our best to accommodate a change, but we cannot guarantee it where a schedule is already full or where goods have been dispatched. Any change that increases cost will be quoted before we proceed.
We may cancel an order where a product is no longer available, where a payment cannot be processed, where the requested work would be unlawful or unsafe, or where these terms are breached. If we cancel, we will refund any amount paid for the affected goods without undue delay.
We want you to be pleased with every order. If something is not right, contact us at query@candyclouds.autos or on +447534947291 as soon as possible, and in any event within fourteen days of delivery, so that we can put it right. Please include your order reference, a description of the problem and photographs where they help.
If goods arrive damaged, incorrect or not as confirmed, we will offer a replacement, a credit or a refund as appropriate. Because most of our products are food and are perishable, we cannot accept a return simply because you change your mind after delivery, and opened or partially consumed items cannot be returned for hygiene and safety reasons.
Approved refunds are issued to the original payment method within a reasonable period after approval. Where a replacement is chosen, it is dispatched using the same service level as the original order. Nothing in this section limits any statutory rights that cannot be excluded by law.
Confectionery is sensitive to heat, humidity and handling. Chocolate in particular may soften, bloom or lose its gloss if exposed to high temperatures, even when the packaging is intact. We pack chocolate and other delicate items to protect them in transit, and we recommend that you bring a delivery indoors promptly and store it in a cool, dry place.
Where a delivery is delayed or left in a warm location contrary to our guidance, we cannot accept responsibility for the resulting condition of the goods. If a temperature-related problem occurs despite proper handling, contact us with details and photographs and we will review the matter fairly, including any carrier responsibility.
We recommend against ordering temperature-sensitive items for delivery to very hot climates without discussing suitable packaging and timing with our studio in advance.
Our products may contain or come into contact with nuts, milk, eggs, wheat, soy, sesame and other allergens. Although we take sensible precautions, our studio handles a range of ingredients and we cannot guarantee that any item is entirely free from traces of an allergen that is present in our supply chain.
If you have a serious allergy, you must tell us before ordering so that we can advise on suitability. We prepare sugar-free selections on dedicated surfaces, but our standard products are not manufactured in an allergen-free environment. It is your responsibility to review the ingredient and allergen information supplied with an order before consumption and to pass that information on to any recipient.
Dietary requests are accommodated in good faith based on the information you provide. We are not liable for a reaction arising from an allergen that was disclosed to us after an order was confirmed, or from an ingredient present in a product that was consumed contrary to the labelling provided.
A candy subscription parcel is a recurring plan under which LIXIXO LP dispatches a themed assortment on a schedule you select, such as monthly, every other month or quarterly. By starting a subscription, you authorise recurring charges to your chosen payment method at the interval shown at checkout until you pause, skip or cancel the plan.
You may pause, skip, redirect or cancel a subscription at any time by contacting our studio or using the option provided in your confirmation email. Requests received before the cut off date for the next dispatch will take effect for that parcel; later requests take effect for the following one. Prepaid gift subscriptions run for the agreed number of parcels and are not automatically renewed unless the recipient chooses to continue.
If a payment for a recurring parcel fails, we may retry it and will contact you to resolve the issue. If the problem is not resolved, we may suspend the plan. Freshness and seasonality mean that exact contents vary from parcel to parcel, and the themes described are illustrative rather than a guarantee of specific items.
Corporate confectionery hampers and large event orders are governed by the quote, specification and delivery schedule agreed in writing with our team. A sample may be provided for approval before a large run, and production begins only after approval is received in writing.
Bulk orders are often time critical, so we ask corporate clients to confirm quantities, addresses and branding early. We are not responsible for a delay caused by late approval, incomplete address lists or inaccurate recipient information. Where a client supplies a list of recipients, the client is responsible for ensuring that it has a lawful basis to share those details with us.
Unless otherwise agreed, corporate invoices are payable within the terms stated on the invoice. We reserve the right to request a deposit for large or bespoke projects, and to suspend production if an invoice remains unpaid.
All content on this website, including text, layout, graphics, product photography, the LIXIXO LP name and the visual designs of our packaging, is owned by or licensed to LIXIXO LP and is protected by intellectual property law. You may view and print pages for personal, non commercial use connected with placing an order.
You may not copy, reproduce, republish, sell or exploit our content for commercial purposes without our prior written permission. Where you supply artwork or branding for a custom order, you retain ownership of that material and grant us a limited licence to use it solely to produce and deliver your order.
If you believe that content on our website infringes a right you hold, please contact us with details and we will investigate promptly and take appropriate action.
You agree to use this website lawfully and respectfully. You must not attempt to gain unauthorised access to any part of the site or its systems, introduce malicious code, interfere with normal operation, scrape content at scale, or use the site to send spam or misleading messages.
You must not impersonate LIXIXO LP or any member of our team, and you must not submit information that is false, abusive, defamatory or unlawful through our forms. We may suspend or block access where we reasonably believe that these rules have been breached, and we may report serious misuse to the relevant authorities.
We work to keep the website available and accurate, but we do not promise uninterrupted access. Maintenance, updates and matters beyond our control may occasionally interrupt service.
We rely on third parties for hosting, payment processing, email delivery and shipping. These providers operate under their own terms and privacy notices. While we choose providers carefully, we are not responsible for the independent acts or omissions of a third party, including a carrier delay or a payment network outage.
Links from our website to external sites are provided for convenience. We do not control those sites and do not endorse or guarantee their content. Any dealings you have with a third party are between you and that party, and you should review their terms before relying on them.
We prepare and pack our products with reasonable skill and care and aim to describe them accurately. Subject to that commitment, and to the fullest extent permitted by law, the website and its content are provided on an as available basis without additional warranties of any kind, whether express or implied.
We do not warrant that the website will be error free or that every description, photograph or availability note is perfectly current at all times. Colour reproduction varies between screens, and handmade items may differ slightly from images. Nothing in these terms excludes any warranty or right that cannot lawfully be excluded.
To the fullest extent permitted by law, LIXIXO LP will not be liable for indirect or consequential losses, loss of profit, loss of opportunity or loss of goodwill arising from the use of this website or from a confectionery order. Our total liability in connection with any order is limited to the amount you paid for the goods that gave rise to the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or for any other matter that cannot lawfully be limited. Where a product is found to be defective, we will repair the situation through replacement, credit or refund in line with our refunds section, and this remedy represents our primary obligation to you.
We are not liable for loss caused by events beyond our reasonable control, or for a reaction arising from an undisclosed allergen, as explained in the allergens section.
You agree to indemnify LIXIXO LP against any claim, loss or expense that arises from your breach of these terms, from your misuse of the website, or from artwork or information that you supplied and that infringes the rights of a third party. This indemnity applies only to the extent that the claim results from your conduct rather than from our own acts or omissions.
If a third party brings a claim relating to material you provided, we will notify you promptly so that you can respond. We reserve the right to take reasonable steps to defend our position, including removing the disputed material from production or from the website.
We are not responsible for a failure or delay caused by circumstances beyond our reasonable control. Such circumstances include natural events, severe weather, transport disruption, supply shortages, labour disputes, power or network failure and actions of government or public authorities.
Where a force majeure event affects an order, we will contact you as soon as we reasonably can, explain the situation and agree a revised schedule or a fair resolution. If the event continues for a prolonged period and the order cannot be fulfilled, either party may cancel the affected order and we will refund any amount paid for goods that were not provided.
These terms are governed by the laws applicable at the registered address of LIXIXO LP, namely 1334 San Miguel Dr, Beaumont - 92223, United States (US), without regard to conflict of law principles. If a dispute arises, we ask that you contact us first so that we can try to resolve the matter directly and informally.
If a dispute cannot be resolved through good faith discussion, it may be submitted to the courts or dispute resolution forum that has jurisdiction over our registered address. Before taking formal steps, both parties agree to attempt a reasonable period of negotiation, and to keep confidential any information exchanged during that process.
If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.
We may update these Terms of Service from time to time to reflect changes in our services, our suppliers or the law. When we make a material change, we will update the date shown near the top of this page. Changes apply to orders placed after the updated terms take effect, and they do not alter the terms of an order that we have already confirmed.
We encourage you to review these terms before placing an order so that you are aware of the version that applies. If you do not agree with an update, you may contact us to discuss your options, and you remain free to stop using the website and our services.
If you have a question about these Terms of Service, want to discuss an order or wish to raise a concern, please contact LIXIXO LP using the details below. Our studio is happy to explain any part of this agreement in plain language.
When you contact us about an order, please include the name used on the order and the approximate date so that we can locate the record quickly. We aim to acknowledge every message promptly and to resolve queries within the time required by applicable law.
Thank you for choosing LIXIXO LP. We look forward to preparing something sweet for you.