This Privacy Policy explains how LIXIXO LP, the confectionery design house operated by developer Lixixo, collects, uses, stores and protects information when you visit our website, place a candy order, subscribe to a parcel plan or contact our studio. We keep this document plain and complete so that you always know what happens to the details you share with us.
In short: LIXIXO LP collects only the information needed to run a candy studio well, we never sell personal data, and you can ask us to correct or remove your details at any time by writing to query@candyclouds.autos or calling +447534947291.
This Privacy Policy covers all personal information handled by LIXIXO LP through the website at www.candyclouds.autos and through the related retail, gift and subscription services we provide. It applies to visitors, customers, gift recipients whose details are supplied by a buyer, event planners, corporate clients and anyone who contacts our studio by email, telephone or through an online form.
The policy describes what we collect, why we collect it, how we store it, who may see it and the choices available to you. It also explains the standards we apply when we work with suppliers, couriers and payment providers. Where a separate written agreement with a corporate client sets different terms, that agreement takes precedence for the data described in it, but this policy continues to describe how we handle ordinary website and retail information.
By browsing this website or placing an order, you acknowledge that you have read this policy. If you do not agree with the practices described here, please do not submit personal information to us, and contact our studio so we can answer any concerns before you proceed.
The data controller responsible for your personal information is LIXIXO LP, whose registered address is 1334 San Miguel Dr, Beaumont - 92223, United States (US). The developer name associated with this website is Lixixo. Our studio team decides how and why personal information is processed in connection with our confectionery business.
If you have questions about this policy, wish to exercise a privacy right or want to understand how a specific order is handled, you can reach the person responsible for privacy matters at query@candyclouds.autos, or by telephone on +447534947291 during our published business hours.
When we process information on behalf of a corporate client, for example when a company supplies a list of employee addresses for a hamper delivery, that client remains responsible for the accuracy of the list and for having a lawful basis to share it. LIXIXO LP then acts as a service provider and processes the information only to fulfil the agreed order.
We collect information that you give to us directly and information that is created automatically as you use our website. The categories below describe the full range of data we may hold.
We do not ask for sensitive categories of information such as health records or government identification numbers, and we ask that you do not send such information through our contact form. If a dietary note reveals a health condition, we treat it with extra care and use it only to prepare your order safely.
When you place an order for a gift box, a party candy table, a corporate hamper, a seasonal chocolate collection, a sugar-free selection or a subscription parcel, we create a record that includes the items chosen, the price agreed, any discount applied, the delivery method and the status of the order as it moves through our studio.
This record allows us to prepare your sweets, print personalised tags, schedule production, arrange delivery and provide after sales support. It also allows us to recognise repeat customers so that a subscriber receives a coherent sequence of parcels rather than a random assortment. Transaction records are kept for accounting and tax purposes for the period required by applicable law.
We do not store full payment card numbers on our own systems. Card details are handled by our payment providers, as explained further below, and we receive only a confirmation that a payment has succeeded or failed, together with a limited reference number.
We use personal information for a focused set of purposes connected to running a confectionery studio. Each purpose below is matched to the type of information it requires, so we collect no more than is necessary.
We do not use your information to make automated decisions that produce legal effects, and we do not build advertising profiles that follow you across unrelated websites.
Where data protection law requires us to identify a legal basis, we rely on the following grounds. We rely on the performance of a contract when we process the details needed to fulfil an order that you have placed with us. We rely on our legitimate interests when we improve our services, prevent fraud and manage the everyday operation of a small business, provided those interests are not overridden by your rights.
We rely on your consent when you choose to receive marketing messages or when you voluntarily provide dietary information that is not strictly necessary to complete a purchase. We rely on legal obligation when we keep financial records or respond to a lawful request from an authority. Where we rely on consent, you may withdraw it at any time by contacting us, and withdrawal does not affect processing that already took place lawfully.
Payments for orders, hampers and subscriptions are handled by established payment providers that meet current industry security standards. When you pay online, your card details are entered on a secure payment page and transmitted directly to the provider. LIXIXO LP receives confirmation of the transaction and a reference number, but we do not receive or store your full card number, security code or bank credentials.
The payment provider processes your information as an independent party under its own privacy terms, which we encourage you to review. If you prefer not to pay online, our studio can discuss alternative arrangements for larger corporate orders, such as an invoice issued to a verified business account.
To get candy to you in good condition, we share a limited set of details with the couriers and postal services that carry our parcels. This typically includes the recipient name, delivery address, a contact telephone number and any special instructions such as a safe place to leave a box.
Tracking information is sometimes generated by the carrier and shared back with us so that we can confirm successful delivery and answer any question you raise. We choose carriers that handle food products responsibly, and we pack chocolate and temperature-sensitive items to protect them in transit. If a delivery is returned to us, we may use the contact details on the order to arrange a redelivery or a refund in line with our terms.
We send marketing messages only where we have a lawful basis to do so. If you opt in to our newsletter, we will use your email address to share seasonal releases, new collection announcements and studio news. Every marketing message includes a clear way to unsubscribe, and we action unsubscribe requests promptly.
If you are a subscription customer, we send service messages that are necessary to run the plan, such as dispatch notices, schedule changes and payment reminders. These are not marketing messages and cannot be unsubscribed without cancelling the plan itself. You can pause, skip or cancel a subscription at any time by contacting our studio, and we will confirm the change in writing.
We do not sell email lists and we do not allow third parties to send their own marketing to you using information collected by LIXIXO LP.
We keep personal information only for as long as it serves the purpose for which it was collected, or for as long as the law requires. Order and transaction records are generally retained for the period needed to satisfy tax and accounting rules, after which they are securely deleted or anonymised.
Enquiry messages that do not lead to an order are kept while we resolve the request and for a short period afterwards so that we can recognise a returning customer. Subscription records are kept for the life of the plan and for a reasonable period after cancellation to handle any final delivery or billing question. Dietary notes attached to a specific order are kept only as long as necessary to prepare that order safely and to answer any follow up concern.
When a retention period ends, we remove the information from our active systems and from routine backups as the backup cycle permits.
We take the security of personal information seriously and apply safeguards appropriate to a small confectionery studio. These include encrypted connections for our website, access controls that limit who on our team can view order records, and password practices that discourage sharing of credentials.
Physical records and packing lists are stored in our Beaumont studio in areas that are not open to the public. Staff are trained to recognise suspicious requests, and we review our suppliers to confirm they maintain their own protections. No method of transmission over the internet is completely secure, so while we work hard to protect your information we cannot promise absolute security.
If we become aware of a security incident that affects your personal information, we will notify you and any relevant authority as required by applicable law, and we will explain what happened and what steps we are taking in response.
Depending on where you live, you may have a set of rights over your personal information. LIXIXO LP extends the following rights to everyone who contacts us, regardless of location, because fair treatment is simpler to manage than a patchwork of exceptions.
To exercise any of these rights, contact us using the details in the final section. We will verify your identity, respond within the time required by law and explain any reason why a request cannot be granted in full.
If you would like to see the personal information we hold about you, send a written request to our studio email address. We will provide a clear summary and, where practical, a copy of the relevant records. There is normally no charge for a first request, though we may ask you to confirm your identity so that we do not release information to the wrong person.
If any detail is wrong, tell us and we will correct it, and where the information has been shared with a courier or provider we will pass the correction on where it is still relevant. If you ask us to delete information, we will do so unless we are required to keep it for a legal, tax or security reason, in which case we will explain what we must retain and why.
You can also update many details simply by contacting us before an order enters production. Once a parcel is packed or shipped, some changes may no longer be possible, but we will always tell you what can still be adjusted.
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of thirteen. Candy gifts are frequently purchased for children, but the order is placed by a parent, guardian or other adult, and we ask that the adult supply any recipient details rather than the child.
If you believe that a child has provided personal information to us without adult involvement, please contact our studio so that we can remove the information promptly. If we learn that we have collected information from a child without appropriate consent, we will delete it and, where necessary, cancel any related order in line with our terms of service.
Because we sell food, some of the information you share concerns dietary needs. When you tell us about an allergy, an intolerance or a preference such as sugar-free, we use that information solely to prepare a safe and suitable order. We may keep a brief note on your customer record so that future orders do not repeat a mistake.
We recommend that anyone with a serious allergy contacts us by telephone on +447534947291 before ordering so that we can discuss our handling practices in detail. Our studio takes sensible precautions to avoid cross contact, and our sugar-free range is prepared on dedicated surfaces, but we cannot guarantee that any product is entirely free from traces of an allergen that is present elsewhere in our supply chain.
Dietary information is treated as confidential and is never used for marketing or shared with anyone beyond the team members who need it to prepare your order.
From time to time we invite customers to share feedback about a gift box, a party table or a subscription parcel. If you send us a review, you may choose whether your first name and town are published alongside it. We never publish an email address or a telephone number with a review, and we ask for your permission before using a photograph that features a person.
Content that you post publicly on a social platform is governed by that platform and not by this policy, even if you tag our studio. If you later ask us to remove a review that we published, we will do so promptly. We moderate reviews to remove abusive, misleading or unlawful material, and we do not edit the substance of genuine feedback.
LIXIXO LP is based in the United States, and the information we collect is generally stored and processed there. Some of our service providers operate globally, which means information may be transferred to and processed in a country other than the one in which you live.
When we transfer personal information internationally, we take steps to ensure that it continues to receive an appropriate level of protection. These steps may include contractual commitments with our providers that require them to protect the information and to use it only for the purposes we specify. By using our website and services, you understand that your information may be transferred to our facilities and to those of the providers with whom we work.
Our website may contain links to other websites, such as a social media page, a mapping service or a partner shop. We provide these links for convenience and do not control the privacy practices of the destinations. This policy applies only to information collected by LIXIXO LP.
Before sharing personal information on another website, we encourage you to read its privacy notice. If you follow a link from our site and are asked for information that seems unnecessary for the service you expect, please pause and check that the site is genuine. You are always welcome to return to our studio directly using the contact addresses published in this policy.
We may update this Privacy Policy from time to time to reflect a change in our practices, our suppliers or the law. When we make a material change, we will update the date shown near the top of this page and, where the change is significant, draw it to the attention of subscribers by email.
We encourage you to review this policy occasionally so that you remain aware of how we protect your information. Continued use of our website or services after an update indicates that you accept the revised policy. If you do not agree with a change, you may contact us to discuss your options or ask us to delete information that is no longer needed for an active order.
If you have a question about this Privacy Policy, want to exercise a privacy right or wish to raise a concern about how your information has been handled, please contact LIXIXO LP using the details below. We aim to acknowledge every privacy enquiry promptly and to resolve it within the time required by applicable law.
When you write to us, please include enough detail for us to identify the relevant order or enquiry, such as the name used on the order and the approximate date. This helps us respond quickly and accurately. If your concern relates to a third party provider, we will still help where we can and point you to the right contact.
Thank you for taking the time to understand how LIXIXO LP protects your information. Our studio remains committed to handling personal data with care, honesty and respect.